Install Desktop Loader

You can install the following small desktop program that will launch a new web browser and bring you to the Supportal home page.

By using this method we'll also capture key information about your PC, like the amount of available disk space, memory usage and its IP addresses, which will automatically be added to any support requests that you make.

This helps us diagnose problems faster and get you back up and running quicker!

Install Desktop Loader


The following software is required to use Desktop Loader:

  • Windows Installer 3.1
  • .NET Framework 3.5 SP1

If these are not already installed on your computer the installer will download and install them for you.